Courteous, Dedicated and Warm...
There is nobody that takes customer care more seriously than we do at CCG. Aside from intense training, every customer care representative places themselves in the position of a member in need of care and responds accordingly.
Technical processes and plan specifics can be learned, but it is very difficult to teach a person to genuinely care about another.
Cost Containment Group’s management intuitively seeks out kind and caring individuals during the hiring process. The character and moral fiber of our customer care representative is of utmost importance. We make no embellished claims of perfection, nor can we definitively control the attitudes of participating providers or outside insurers. But we carefully assist members in accessing much needed benefits in the various programs for which we provide customer care.
Satisfied customers make us smile, which may explain the bunch of happy faces one might typically find in the CCG customer care department!